Support

Last updated: 3 September 2026

For questions, suggestions or bug reports there is one address: hellosiftapp@gmail.com. We answer every email within 30 days at the latest, usually much sooner. Tapping Profile → About → Send feedback in the app opens a message to that same address with your version number already in the subject — the single most useful thing to include in a bug report.

Deleting your account and your data

You can delete your account and all of your data from inside the app:

• Open the Profile tab.
• Tap Account & sync.
• Tap Delete account at the bottom of the page (or Delete all data if you never signed in).
• The screen lists everything that will go. Confirm it — if you are signed in you are asked to sign in once more for security — and it is done.

This cannot be undone. Everything you saved, with its notes, tags and categories, your search history and index, any reminder waiting to be delivered, your backup and the Sift account itself are permanently removed from both the device and the server.

If you no longer have access to the app — lost phone, app deleted — write to hellosiftapp@gmail.com and we will delete the account for you. Where a request could expose someone else's data we may need to verify your identity first. Your rights are set out in full in the Privacy Policy.

Frequently asked

How do I save a post?

Open the post in Instagram (or Safari), open the Share sheet and pick Sift. Sift pulls in the caption and the thumbnail, and the item appears in the app, categorized, within a few seconds. If you don't see Sift in the share sheet the first time, enable it under More / Edit Actions at the end of the list.

Do I need an account?

No. Sift works without one and your saves stay on your device. Signing in with Apple or Google is only for backup and syncing across devices; until you sign in, nothing you save leaves your phone.

What if the AI picks the wrong category?

Open the item and tap its category chip, then pick the right one. The change takes effect immediately.

My reminders aren't arriving.

First check that notifications are allowed under iOS Settings → Notifications → Sift; if they are off, the app also says so on Profile → Notifications. Sift only sends the reminders you set and, if you turned it on, the end-of-day summary. Nothing else is ever sent.

Where does the AI analysis run?

On your device if it supports Apple's own model (iPhone 15 Pro and later), and in Google's cloud model if it does not. You are told which applies when you first open the app. Search runs entirely on your device either way.

Something I saved isn't showing up.

If the network was slow when you shared it, Sift writes the save to your device first and finishes in the background; opening the app once is usually enough. If it persists, write to the address above with what you were trying to save and which version you are on.

Requirements

iPhone, iOS 26 or later. The app is available in Turkish and English; change the language under iOS Settings → Sift → Language.

Contact

hellosiftapp@gmail.com — for support, bug reports, privacy requests and deletion requests.